Thank you for shopping at Higher State Shop. We value your patronage and strive to provide you with exceptional products and services. To ensure a clear understanding of our policies, please review the following terms and conditions applicable to your purchase.
Terms and Conditions of Purchase
By placing an order or making a purchase at Higher State Shop, you agree to the terms outlined below, in conjunction with our overarching policies.
Returns and Refunds
If you encounter any issues with the product you’ve purchased or are dissatisfied with it, you have one week (7 days) from the date of receipt to initiate a return. To be eligible for a return, please ensure the following:
- The product must be in its original packaging.
- The product must be unused and in the same condition as when you received it.
- A valid proof of purchase is required.
Please note that certain items may be exempt from returns due to health and safety regulations or if specified at the time of purchase.
Refund Process
Upon receiving and inspecting your returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable number of days.
Shipping
Customers are responsible for paying their own shipping costs when returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Product Availability and Limitations
Due to the popularity and/or supply constraints of some of our products, Higher State Shop may limit the number of products available for purchase. We reserve the right to change quantities available for purchase at any time, even after you place an order. Additionally, there may be occasions when we confirm your order but later learn that we cannot supply the ordered product. In such cases, we will cancel the order and refund your purchase price in full.
Your Consent
By using our website, registering an account, or making a purchase, you consent to our Return & Refund Policy and agree to its terms.
Changes to Our Return & Refund Policy
We may update, amend, or make changes to this document to accurately reflect our services and policies. Unless otherwise required by law, those changes will be prominently posted here. If you continue to use our services after such changes, you will be bound by the updated policy. If you do not agree with this or any updated policy, you may delete your account.
Contact Us
If you have any questions or concerns about this policy, please contact us at:
Legal Compliance
Our policies are designed to comply with the Consumer Rights Act 2015 and other relevant UK legislation. For more detailed information on your rights as a consumer, please refer to the UK government’s guidelines on consumer rights.
Note: This policy does not affect your statutory rights.